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Bring Your Multi Generational Workforce – ANI

The age of the current worker has drastically increased in recent years. This means a large portion of the workforce is derived from three to four generations, which can cause each member of these groups to have their viewpoints and workstyles based upon cultural upbringing and experiences. While this might not necessarily be bad, it may cause a rift in communication or expectations. But just because it can, doesn’t mean it will. Here are some tips for franchise owners to help bring together their multi-generational workforce.

  • Make Sure There is a Shared Expectation

As the franchise owner, it is your responsibility to ensure your team is working for one shared goal. It is vital to engage in joint objectives and goal setting. This will help your team to understand how their skills will play into the team role to enhance the final product. But be sure to remember that your team should gather periodically. This will allow for easier tracking of the final goal, allowing everyone to inspect and make any necessary changes for its benefit.

  • Be a Little More Flexible

The modern workforce demands more flexibility. If you wish to retain, engage, or attract a multi-generational workforce you have to be willing to adapt and adjust to the needs of your people. And more importantly, the demands of your business. When you become your boss, you must realize that the strict guidelines surrounding the conduct, dress code, and hours are gone!

  • Encourage Empathy

Everyone is a product of their time. Whether that be the 80s, 90s or now, we feel more comfortable with the things we were taught. Your team will look to you as the owner and their leader, being open about the generational differences and embracing them will allow your team to feel more comfortable and work together more efficiently. Be the bridge to helping your team understand each other, and educate them on what was meant to be said versus what was said. This will help open communication between your team.

  • Don’t Promote Gaps and Stereotypes

This can not only be harmful to the individuals they are about or directed to, but can also build a rift between coworkers. As the Franchise owner, it is your responsibility to make sure correct engagement is maintained. Everyone on your team should be responsible and accountable for their skills, regardless of their generation. As the leader, your team will follow by example.

  • Show Appreciation for Differences

Due to generational work styles/habits, your team has plenty of opportunities to de-harmonize. As the owner, it is in your best interest to find where each member of your team could excel. Value their different styles and encourage coworkers to express appreciation. This will build a culture that values the multitude of styles and can embrace productivity.


Having a multi-generational team will benefit your company in the long run. Each generation has its own skills they bring to the table. Take the time to evaluate your team, and build a system and culture for success.

Disclaimer: This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for informational purposes only. We will not offer you a franchise unless we have complied with applicable pre-sale registration and disclosure documents in your state. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. Within the U.S.A., we offer franchises solely by means of our Franchise Disclosure Document (FDD). There are also countries outside the U.S.A. that have laws governing the offer and sale of franchises. If you are a resident of one of these states or countries, we will not offer you a franchise unless and until we have complied with pre-sale registration and disclosure requirements that apply in your jurisdiction.

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